Refund policy
🛍 Boutique (Premade) Items
We accept returns on boutique (premade) items that are:
• Unworn
• Unwashed
• In original condition
• With original tags attached
Return requests must be made within 7 days of delivery.
For hygiene and quality reasons, we cannot accept returns on items that are worn, washed, altered, or have tags removed.
Customers are responsible for return shipping costs unless:
• The item arrived damaged
• The wrong item was sent
• An error was made on our end
🎨 Custom & Personalized Items
Because custom and personalized items are created specifically for you, these items are final sale and are not eligible for standard returns or refunds.
Custom and personalized orders begin production after:
✔ Payment is received
✔ Final design approval is confirmed
During the custom design process, we communicate and provide design proofs when applicable. Customers review and approve designs before production begins.
Once final approval is given, changes to design, pattern, color, layout, or wording cannot be refunded, as materials and production time have already been committed.
If an error is made on our end, we will absolutely correct it.
If you are ever dissatisfied with a custom order, please contact us. We pride ourselves on working closely with customers throughout the design process and will do our best to help when possible.
🚚 Shipping & Fulfillment Notes
Some items may ship separately from our partner warehouses to ensure the fastest delivery possible.
📧 Returns & Order Issue Contact
To start a return or report an issue, please contact:
Sassy Sips & Stitches, LLC
📧 sassysipsandstitches@gmail.com
Please include:
• Order Number
• Photos (if reporting damage or incorrect item)